![]() If you need data recovery services and do not see one of our partners listed in your country, please contact them for information and assistance. Many of our Data Recovery partners offer services worldwide. Western Digital assumes no liability for any loss or damages of any kind that relate to, arise out of or result from the performance of services by the service provider, including, but not limited to any loss of data contained on a Western Digital hard drive. Your selection of the service provider is at your own risk. Western Digital makes no warranty, express or implied, regarding the services provided by the service provider, including but not limited to, any warranty regarding the quality or reliability of services performed by it. Geek Squad City: Devices are shipped to our main service center for more complicated data recovery. Launch Data Recovery on the toolbar of the. Connect the WD external hard drive to your PC. ![]() You can provide us with your own drive, or we'll include one at an additional cost. Get MiniTool Partition Wizard Pro Ultimate and let it install. This service is available exclusively for Western Digital Store customers. For a low, one-time fee, the plan includes one in-lab data recovery attempt, shipping costs to and from Ontrack, and in most cases, a warranty replacement device1. Sudden removal may not give the WD external hard drive enough time to save the status and lead to a file system corruption, so remember never unplug or. Western Digitals graphical user interface for its external hard drives. In all other instances, Western Digital's warranty is void if a returned disk drive exhibits a defect attributable to misuse or tampering, improper installation, alteration or to other causes as specified in our warranty policyĪny agreement you may reach with the service provider named below is a matter between you and the service provider. After successful recovery, your data will be shipped back to your store on an external hard drive. We’ve partnered with Ontrack to provide protection for routine and extreme data loss scenarios such as drive failure, viruses, and software issues. WD SmartWare and WD SmartWare Pro support WD external drives that are formatted. Select your drive, then click Search for lost data. Connect your WD My Passport external drive to the computer. To retain the warranty status of your drive, you should ensure that the service provider you use provides you with written verification, on its company letterhead, that it has performed data recovery or other services on your hard drive. Follow these steps to recover data from Western Digital external hard drive using Disk Drill: Download and install Disk Drill. ![]() ![]() The reason your external drive isnt detected may not lie with your device, but rather with the port youre using to connect it to your computer. Its possible you have a hardware issue, driver problem, or a dead drive. If you utilize data recovery services, Western Digital will not void the warranty associated with the disk drive you purchased from a Western Digital reseller or distributor. Support Options Looking for a solution Need My Cloud setup help Is my drive in warranty Need data recovery Need My Passport / My Book Setup Help Need. Youll need to determine why your drive isnt recognized. ![]()
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